Two third of shoppers less likely to return goods online

A Business, Innovation and Skills Department survey has revealed almost.

two-thirds of consumers are less likely to return goods bought online than those.

they have purchased from the high street..

This is in despite of a statutory seven-day cooling-off period for goods.

bought over the internet..

The survey confirmed Britons are now the biggest on-line shoppers in Europe -.

having spent £38bn or 10 per cent of UK retail sales — but 77 per cent are not.

aware of the difference in their rights between shopping over the internet and.

visiting a store in person..

Consumer Minister Kevin Brennan said: "It's important we all know that most.

online goods can be returned with no questions asked within seven days."

Taken from here